What will Putting People First actually do?
Whilst there are people in the system already doing fantastic work in this space, for many (staff and members of the public) working in this way will be a big cultural change. To be successful, we will need to develop skills and confidence in people to build relationships and create more ways to make every opportunity count and provide opportunities to test new ways of working.
Over the next two years, (subject to resources being available) we plan to focus on building the foundations for Putting People First working collaboratively with teams right across health and social care on these four priorities:
- Increasing peoples’ skills and confidence in listening to and involving people. We will provide support to teams to help them confidently and effectively involve and act on public feedback.
- Developing community-led health approaches such as community appointment days. We will test more Community Appointment Days (CAD) approaches which delivers clinical care in communities and offers a wide range of support to patients closer to home. When developed in partnership with the public and frontline teams, we know that this has worked well in making services more effective and not only patients but also staff reporting positive benefits.
- Increasing the feedback we receive from the public and acting on what we hear. We plan to test different ways of hearing the public through for example rapid feedback loops, and lived experience panels.
- As we move into more challenging times, we must foster a growing movement of community collaborators. We have a strong history of involving people in decision making in Grampian and a big part of Putting People First is about sharing good practice, learning together and spreading new approaches. Ultimately, we plan to build on existing and create new networks to support effective and workable healthcare approaches which Put People First.
Further Information
