Setting the Foundations for the Putting People First Approach – Priorities 2024-2026
We want to make how we listen to and involve people more visible, creating more spaces to learn together, identify themes, gaps and challenges across the system. This will reduce siloed working and make better use of what we are hearing from lived experience, collaborating across teams to drive improvement.
- Increasing peoples’ skills and confidence in listening to and involving people. We will provide support to teams to help them confidently and effectively involve and act on public feedback. Details on how to get involved in this will come via the Daily Brief in the coming months.
- Developing community-led health approaches such as community appointment days. We will test more Community Appointment Days (CAD) approaches which delivers clinical care in communities and offers a wide range of support to patients closer to home. When developed in partnership with the public and frontline teams, we know that this has worked well in making services more effective and not only patients but also staff reporting positive benefits.
- Increasing the feedback we receive from the public and acting on what we hear. We plan to test different ways of hearing the public through for example rapid feedback loops, and lived experience panels. We will share details of this via the Daily Brief in the months ahead.
- As we move into more challenging times, we must foster a growing movement of community collaborators. We have a strong history of involving people in decision making in Grampian and a big part of Putting People First is about sharing good practice, learning together and spreading new approaches. Ultimately, we plan to build on existing and create new networks to support effective and workable healthcare approaches which Put People First.
The Putting People First approach aims to work collaboratively across existing teams towards agreed priority areas for the next 1-2 years using existing staff. This will require staff from Wellbeing, Quality Improvement, Transformation, Planning Innovation and Programmes (PIP), Public Health, Corporate Communications and other stakeholders collaborating on agreed shared priorities.
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