SUSPECTED STROKE OR HEART ATTACK.
SERIOUS ILLNESS OR INJURY

TURN TO 999. OR YOUR HOSPITAL'S EMERGENCY DEPARTMENT

The Scottish Ambulance Service and Emergency Departments provide care for people with symptoms of serious illness or who have been badly injured.

When you call 999 the Scottish Ambulance Service will respond with the most appropriate help for your situation.

These services should only be used for serious illnesses or injuries.

Phone NHS 24 on 111 for urgent care.

If you think you need to visit the Emergency Department but it's not life threatening, you can phone NHS 24 on 111, day or night.

In accordance with national guidance, if you attend an Emergency Department with a health problem that could be treated by a non-emergency service, you may be redirected to a more appropriate person such as a GP or pharmacist.

Find out more information about when to call 999, and what happens if you do call.

For up to date details of where our Emergency Departments are located, please refer to Scotland's Service Directory.

Cuts And Minor Burns.
Sprains.
Not Sure If You Have A Broken Bone?

You can turn to a minor injury unit.

To enable us to treat patients with minor injuries safely and efficiently you must book an appointment prior to your visit. This helps us to avoid people gathering in the unit whilst they await treatment and to carry out cleaning procedures between patients.

Please call NHS 24 on 111 to discuss your injury and the best course of action. NHS 24 111 is available 24 hours a day, 7 days a week.

Once assessed by telephone, where necessary, an appointment will be made for you at the most appropriate Minor Injury Unit.

If your injury is less severe please consider the other care options available. These include: accessing advice/medicine from your local chemist/pharmacy.

In an Emergency you should still call 999 or go to your nearest Accident and Emergency Department.

For up to date details of where our Minor Injury Units are located, please refer to Scotland's Service Directory.

Further Help

If you are unsure about which service to access, contact NHS 24 who can offer advice.  Call NHS 24 on 111, or by textphone on 18001 111.  If English isn't your first language and you require a translator, tell the person answerwing the call the language you speak.  They will then link your call as soon as possible with a translation service.

Get the right medical assistance when you're ill, injured or have a long term condition - Know Who To Turn To.

Published: 21/11/2024 14:30