Person-centred visiting

Person-centred visiting is less about having fixed visiting times and more about staff, friends, family members and carers working together to support those in hospital in the best way possible.

Friends, family members and carers can help by supporting a restful environment, visiting during the daytime or evening, respecting other patients' and visitors' need for privacy, supervising children who visit with you and being considerate of others.

Guidance specific to different areas is available within our suite of visiting guides.

It is helpful if groups of family and friends can agree on one person to be the main contact with ward staff. They can make you aware of when it may be helpful for staff or other patients not to be disturbed and discuss any individual wishes.

NHS Grampian recognises family and friends have an important role to play in supporting people’s recovery. We also understand individual and family circumstances are unique. Please let us know about any specific needs your family member or friend may have and let us know if you would like to help with providing any care.

Social contact at mealtimes can be therapeutic for some but not everyone. We would ask you to respect individual wishes. A compassionate approach helps us deliver safe, person-centred care to all those who need to be in hospital.

The Virtual Visiting Service continues to be available, helping patients to virtually connect with family and friends using iPad tablets while they are in hospital. Guest Wi-Fi also continues to be available to allow patients to use their own devices. Guidance on using these is available in ward areas.

The Information About Visiting FAQs can be seen here.