News, Updates

COVID-19 Information & Advice 

Camphill Medical Practice are currently making extensive changes and preparations in relation to the COVID-19 coronavirus. Please read the information below carefully.

COVID-19 is the illness caused by a new strain of coronavirus. The most common symptoms of COVID-19 are a new continuous cough, fever (temperature of 37.8 degrees celcius or higher) or loss of, or change in, sense of smell or taste (anosmia). You may feel warm, cold or shivery. Some people will have more serious symptoms, including pneumonia or difficulty breathing, which might require admission to hospital.

If you or someone in your home has developed COVID-19 symptoms in the last 7 days, follow the Stay at Home Guidance. Please check www.nhsinform.scot for more information on self-care and when to seek further help.

If you have read the available guidance and still require advice regarding symptoms which include a new continuous cough or a fever, you can obtain advice by calling 111, not from Camphill Medical Practice. You should specifically call 111 if any of the following apply to you:

• if your symptoms are severe
• if you feel short of breath
• if your symptoms worsen during home isolation or
• if you have not improved after 7 days
• you have received a shielding letter and you or someone in your household develops symptoms

To ensure that you receive the most up-to-date treatment and advice, your call will be triaged via NHS 24 and an Aberdeen-based specialist hub.

If you do need to speak to a GP or nurse at Camphill Medical Practice, call us on the normal practice number, then select option 2 when the annoucement starts repeating the information written above. If your call relates to coronavirus, you will be redirected back to NHS24 on 111. If the practice is closed, call NHS 24 on 111.  

 

Coronavirus Testing

The situation regarding testing for coronavirus is continuously changing. You can read the latest updates of the situation on the NHS inform website.

 

Appointments and visits to the practice 

Please do not visit the practice unless you have been asked to attend for an appointment.

Non-essential appointments are being postponed and gradual re-introduction of routine medical care is being planned during the phased recovery and those which can be done remotely are being done by telephone or video call. 

 

Further Information

Grampian Coronavirus Assistance Hub is a a focal point for information and assistance for anyone affected by coronavirus anywhere in Grampian. Find the services you need or links to information from across the area including information about the Psychological Resilience Hub which has been set up to support anyone whose mental health has been affected by the coronavirus pandemic. They can also be contacted by telephone on 0808 196 3384.

NHS inform Coronavirus information & guidance page contains a wealth of helpful advice and self-help guides

Self-Care Advice for patients with symptoms (NHS Grampian)

Other NHS Services - Know Who To Turn To during Lockdown (PDF) includes important information on changes to access for pharmacies, GPs, mental health services, dental services, eye care, sexual health, out of hours and emergency services.

 

Support for specific groups

• COVID19 Advice in Easy Read Format
• Pregnant women can call 01224 558855
• Advice for women seeking contraception, abortion and other sexual and reproductive healthcare during the COVID-19 pandemic
• Those at increased risk from COVID-19 (which includes all patients who would usually be offered a 'flu vaccine) and who require support can call a national helpline 0800 111 4000.  
• Patients who deemed extremely high risk will receive a "shielding" letter from the government or from the practice and this will be followed up with a telephone call.If your telephone number has changed, please give us your most up-to-date telephone number. This group can also receive support via a text message service (details in the letter for the most vulnerable patients) or via the assistance centre (telephone number 0808 196 3384) or use the assistance centre phone number above.
• The scottish government has published advice for people with a number of specific medical conditions.

 

Anticipatory Care Planning

The practice may contact you to ask you if you wish to make an anticipatory care plan. Those who have received a shielding letter will be contacted first, and others may be contacted later on as resources allow. If you would like to receive a phonecall to discuss your anticipatory care plan (ACP) and we have not called you yet, please inform our reception staff and we will arrange for someone to call you back.

 

Video Consultations

We are using video consultations for assessments which require a degree of visual assessment and are therefore not suitable for telephone consultations. Often this is sufficient to avoid the need to attend the practice in person. If you have been asked to connect with us via a video call, please can you

1. Use a smartphone, tablet or PC which is connected to the internet and has a camera, microphone and speaker or headphones.
2. 30 minutes before your appointment, take a look at the help guide and information on this website https://nhs.attendanywhere.com/callers
3. Click the Test Call button on that website to check your equipment. It looks like this:  
4. Five  minutes before your appointment time please click on the following link:  to enter our virtual waiting room and fill in your details.
5. If the link fails to open in the correct browser on your device (Google Chrome or in Safari), you will need to open Google Chrome or Safari and navigate to this address: https://nhsattend.vc/nhsg/CamphillMP. 
6. Fill in your details, read the notices and wait in the virtual waiting room until the GP or nurse connects the call to speak to you. 
7. If there is a significant delay, we will try to update you via the messaging system, so watch your screen for updates. 
8. If your device cannot connect or nobody joins your call to speak to you within 20 minutes of your appointment time, please call reception by phone on 0345 375 2020.

 

Temporary Privacy Notice

NHS Grampian has published a guide on the use of personal data during the COVID-19 response. 

Published: 12/04/2021 14:50