How to register with the Practice

You can register with the Practice if you are homeless within Aberdeen City; do not already have a GP in Aberdeen or living out with their boundary. In order to register with the Practice you should bring your NHS medical card if possible. A receptionist will ask you to fill in a form and a Practice Questionnaire, allowing us to provide medical care in the interim period while your medical records are transferred. We will arrange an appointment with the Nurse Practitioner for a registration health check. A form of identification would be helpful but not necessary. If you move out of the Practice area or you are no longer homeless, you will need to register with a new Practice as soon as possible. We can provide information about how to find a new Practice.

We would respectfully ask that you:

• Let us know if you intend to cancel an appointment or are running late.
• Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist in providing you with the best service.
• Inform the Practice of any alterations in your circumstances, such as a change of surname, address or telephone number.

Patient Responsibilities

As a patient, you are responsible for your own health and that of any dependants. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the Practice in endeavouring to keep yourself healthy.

Zero Tolerance

NHS Grampian operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Practice Responsibility

Within the NHS structure the Practice falls under the responsibility of NHS Grampian who hold a contract with us. NHS Grampian is based at Summerfield House, 2 Eday Road, Aberdeen AB15 6RE; telephone 0345 456 6000 who you can contact for more details of primary care medical services in the area.

Appointments

Routine appointments are fifteen minutes. If you have a complex problem or several issues you wish to discuss please ask for a double appointment. If you cannot keep your appointment please let us know as soon as possible. An interpreter is available via Language Line if required. Attending the Practice When attending the Practice we request that you do this on your own unless this has been pre-arranged with the Doctor or Nurse Practitioner. If you are being accompanied by a Care Worker, Social Worker etc., they will be required to have a form of 1D.

Telephone Advice

The Doctor or Nurse Practitioner will not always be able to answer your call straight away, please help the receptionist to prioritise your enquiry, they will arrange for the Doctor or the Nurse Practitioner to phone you back.

Results of Tests and Investigations

Please call the Practice between 2 - 4pm allowing at least 3 working days after your test, some results may take longer. You will then be advised whether it is necessary to see the doctor or obtain a prescription. The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate until that person has given prior permission for the release of the results or they are not capable of understanding the result.

Medical and Nursing Student, Visiting Doctors

Students and visiting doctors attend the Practice from time to time and may accompany the doctor or nurse during consultations to help them learn about general practice. If, however, you would prefer to see the doctor alone, your request will be respected. This will not affect your treatment in anyway.

Repeat Prescriptions

If you are on long-term medication and require a repeat prescriptions please telephone the practice on 01224 651132. Please allow two working days for your prescription to be processed. Your prescription will be sent to your chosen Pharmacy for you to collect.

Mini Health Point

The Practice has a variety of patient information leaflets available including Asthma, Diabetes, Blood Borne Viruses, advice on alcohol, smoking and healthy eating.

Access

Marywell Healthcare Centre has suitable access and toilet facilities for those with accessibility problems. Designated parking spaces are available in the multi-story car park in the Frederick Street car park opposite the Health Village.

A hearing loop and language line are available.

Useful Numbers

Emergency Services	Tel: 999
Fulton Clinic	Tel: 01224 557212
Integrated Drug Service - Timmermarket Clinic	Tel: 01224 651130
NHS 24	Tel: 111
NHS Grampian	Tel: 0345 456 6000
Police Scotland (non-emergency)	Tel: 101
Sexual Health Services	Tel: 0345 337 9900
Dental Advice Line (if you are not registered with a dentist and need an urgent on the day appointment)	Tel: 0345 456 5990

 

 

 

 

 

 

 

 

 

Published: 04/04/2024 14:54