Are you a member of staff? How to involve others

• Whose job is it anyway? EVERYONE'S

Why do we engage? 

NHS boards and Integration Joint Boards have a statutory duty to involve people and communities in the planning and development of care services, and in decisions that will significantly affect how services are run. The Scottish Government and COSLA’s Planning with People guidance sets out how NHS boards, Integration Joint Boards and Local Authorities should involve people and communities throughout the development, planning and decision-making process for service change. This is particularly important when a proposed service change will have a major impact. There is a specific requirement for NHS boards to formally consult on issues which are considered to be major service change. These include:

• Impact on patients and carers
• The change in the accessibility of a service
• Emergency or unscheduled care services
• Public or political concern
• Alignment with national policy or professional recommendations
• Change in the method of service delivery
• Financial implications
• Consequences for other services

For more information please visit Guidance on identifying major health service changes | HIS Engage and speak to a member of the Engagement Team. 

Other guidance to consider

The Scottish Approach to Service Design (SAtSD) 

The vision for the Scottish Approach to Service Design is that the people of Scotland are supported and empowered to actively participate in the definition, design and delivery of their public services (from policy making to live service improvement): The Scottish Approach to Service Design (SAtSD) - gov.scot (www.gov.scot)

National Standard for Community Engagement

The National Standards for Community Engagement are good-practice principles designed to improve and guide the process of community Engagement: National Standards for Community Engagement | SCDC - We believe communities matter