How to access support

Public Involvement

NHS Grampian Engagement One Stop Shop

‘Coming Soon’ - All your engagement needs in one place

The NHS Grampian Engagement and Involvement Team understand that a great deal of work will be required over the coming months and years in order to modernise and redesign services in accordance with national priorities and financial considerations.

We have developed this set of resources by working with Public Health, public sector partners, community and third sector colleagues through Community Planning Aberdeen and the Grampian Engagement Network.

This page offers colleagues a portfolio of training, tools and resources to help guide you through the engagement process in a step by step way that colleagues will find easy to follow.  On this page you will find details of:

  • Grampian Engagement Digital Toolkit
  • Workshop – Engagement 101 – Getting started
  • Workshop – Foundations of Community Engagement
  • Workshop – Service Change Conversations
  • Additional tools and resources you may find helpful

Grampian Engagement Digital Toolkit – everything you will need to set up for success.

Based upon the Engagement Cycle, this toolkit has been designed to empower our workforce to engage with patients and with our local communities and will help colleagues to make positive improvements within their service

Regardless if you are looking to do everyday patient feedback or need support with service change, this toolkit will provide step by step support meaning that everyone, regardless of their role or background now has access to the tools they need to help make improvements happen.

This interactive digital toolkit is a place where anyone can go to find out how to do a range of engagement activities and access the tools that they will need to be successful.  The toolkit also provides lots of tips, ideas and local information to support engagement across Aberdeen City and the wider Grampian system.

Workshop: Engagement 101 – ‘Why you should be engaging with your patients every day and how to get started’

This relaxed and informal session has been designed as an introduction to patient and service user engagement for those who may be new to engagement or interested to find out more so they can make a difference in the service they work in.  This session will offer colleagues a ‘whistle stop tour’ about engagement great practice to help demystify what is involved and provide you with some simple next steps for how to get started.

By participating in this session, colleagues will gain an understanding of:

  • Why and when to engage
  • The business case for engagement
  • The Engagement cycle (process for engagement)
  • How to get started with your engagement
  • Who else can help
  • Suggested next steps

Workshop: Foundations of Community Engagement

Are you a member of staff who is looking to undertake a piece of engagement?  This session will support you to develop awareness and knowledge of community engagement, whether that be a community based on common geography (country, locality, neighborhood, etc.) or common interest (values, religion, health needs, etc.), which may include a range of stakeholders, including citizens, businesses and residents​

By the end of the course, you should feel more confident undertaking community engagement in your role, and have an awareness of the main aspects involved in community engagement, including:

  • The importance of identifying an issue to engage on. ​
  • The main barriers to participation for communities ​
  • The purpose of the VOICE planning tool​
  • Practical engagement tools​
  • Evaluating a community engagement project ​
  • The National Standards for Community engagement​
  • Managing difficult conversations  
  • The importance of communicating engagement outputs and subsequent decisions with participants​

Workshop: Service Change Conversations – ‘When engagement comes with legal requirements’

We know that as part of our ongoing organisation wide transformation programme services are changing and evolving all of the time.  When services are designed or redesigned in ways which may affect the way people access care, there are legal requirements set out in legislation that must be followed as part of the process.

If you think your service will be required to change the way it is delivered, or if you would just like to find out more about the process, our Service Change Conversations are for you and will cover:

  • Understanding what constitutes service change
  • Understanding what constitutes major service change
  • Understanding the legislation and legal context for service change
  • Understanding the engagement process during a service change
  • Understanding the business case for engagement during a service change
  • Find out about resources and who else can help

    Click the image to see additional resourceswoman-at-laptop.jpg

For further details about any of the information on this page, please email the Public Involvement Team at gram.involve@nhs.scot

 

Published: 21/02/2025 11:23